Start from here
Ask support to fix, explore, or open this computer.
Desk
Support stays on this page.
Ask the agent first. Included help is on your account each month. Talk with a person after that help is used up, or after you buy support credit. Both burn the same credit.
Connect this computer so the editor can open the same folder you have here. The editor is the core workbench only. The later support assistant is a custom add-on, not a marketplace plugin.